Tertiary Institutions’ Value Chain Management through ICT: Evidence from Kumasi Polytechnic
Emelia Opoku Aboagye, Mary Opokua Ansong, Eeic Agbezube, Henry Asante Antwi

Abstract
The study explored the use of ICT as a tool for managing the core businesses of Kumasi Polytechnic so as to have an urge over its competitors. The main objective of the research was to assess the prospects of applying I.C.T to the core activities of Kumasi polytechnic in order to help the institution reduce cost, maximize productivity and improve efficiency in the management and delivery of educational programmes thereby achieving a competitive advantage. Questionnaires were used to gather data on the ICT agenda of the Polytechnic. The study found out that there is a good understanding among respondents of ICT and the benefits of applying it to the value chain activities of the institution to reduce cost improve efficiency and maximise productivity. Data collected showed that, the use of ICT in the core business of educational institutions can create and sustain superior performance thereby increasing profitability, operational excellence and increased productivity and profitability.

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