Article Information
Original Research Article | Open Access | Peer Reviewed
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Impact of Organizational Culture on Total Quality Management (TQM) Practices in Nigerian Construction Firms
Olaleye, Y.O. Ph.D
,
Ikupolati, A. O, Ph.D
,
Faruna, D.O. Ph.D
,
Adelodun, S. S. Ph.D
, and
Abang, S.E. Ph.D
Abstract
Total Quality Management (TQM) is one of those transformational initiatives and one of the most important evolutions
of management practices. TQM is a philosophy, a management approach that emphasizes mutual cooperation. It involves
everyone at every level in the organization. The aim of this study is to investigate the impact of organizational culture on
the TQM practices in Nigerian Construction firms. The objectives of the research was achieved by examining the level of
TQM practices in Nigerian construction firms and examining the relationship between organisational culture and TQM
practices in Nigerian Construction Firms. Utilizing a survey-based research methodology, data was collected from the
specified population of the study. The population consisted of the management and non-management staff and
customers of selected construction firms in Nigeria. A purposive sampling technique was used with a sample size of 225.
However, 209 questionnaires were returned and deemed usable by representing 92.99% of respondents. Likert scale of
5 points was used for the questionnaire. The use of statistical software SPSS 24 was used to analyze the data collected.
The analysis was carried out using both descriptive and inferential statistics. Findings of the study provide empirical
backing that organizational culture and TQM practice in Nigerian construction firms will boost Customer satisfaction,
the findings also shows that organizational change will have effect on TQM Practices. The study concluded that
organizational culture has impact on TQM practices in Nigerian Construction firms. From the findings and conclusion,
the research recommends that customer focus practice should be supported to achieve the customer satisfaction aim of
TQM implementation.
,
Ikupolati, A. O, Ph.D
,
Faruna, D.O. Ph.D
,
Adelodun, S. S. Ph.D
, and
Abang, S.E. Ph.D
Full Text: PDF |
DOI: https://doi.org/10.30845/ijast.v14p5
Article History:
Received: 20 May 2025 | Accepted: 29 May 2025 | Published: 4 June 2025
Reviewer(s):
Dr. Arshad Hussain Bhat, Amity University Mumbai, India; ORCID iD: https://orcid.org/0000-0002-9689-2351.
Email: [email protected]
Email: [email protected]
Address for Correspondence:
Olaleye, Y.O., Department of Quantity Surveying and Commercial Mgt,
University of Westminster, UK.
[email protected]
[email protected]
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