Using Analytic Hierarchy Process to Analyse the Critical Success Factors for Performance Management of the Taiwanese Veterans Home
Hung-Ju Chien, Stephen Barthorpe

Abstract
In order to take care of the veterans who have contributed to the country and spent half of their life defending the country, the Veterans Affairs Commission Taiwan is assigned with responsibilities to assist in medical care, home care and other general services. These services were designed to facilitate the transition of military personnel from the armed forces to civilian life. It is also concerned with improving their quality of life. The aim of this paper is to identify the critical successful factors for performance management of the Taiwanese Veterans Home by Analytic Hierarchy Process (AHP). The authors’ survey results revealed that the top three critical successful factors for performance management of the Taiwanese Veterans Home are; quality of the professional team, long-term care planning and accidents audit plan.

Full Text: PDF