Using Business Intelligence to Mitigate Graduation Delay Issues
Khaled Almgren

Abstract
Graduate master students usually have an expected time to graduate. Graduation delay causes some problems for the universities, such as consuming extra resources. In addition, the number of accepted graduate students is limited in each semester. Consequently, this will reduce the number of new admitted students to graduate programs. The paper solves the graduation delay problem by analyzing and studying the collected data to find out the main reasons behind the problem using some of the Seven Major Statistical Process Control Problem-Solving tools, namely the Histogram, Pareto chart, Cause-and-Effect diagram and control chart. As a result, the optimal solution is reachable using a web-based solution integrated with a Business Intelligence system. The result shows significant changes in the percentage of graduate students graduating in less time.

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